Legal notice
1. Website Owner & Business Information
This website is owned and operated by Vortex Flow™, a South African car detailing products brand.
Business Name: Vortex Flow™
Country of Operation: Republic of South Africa
Website: www.vortexflow.co.za
Email: support@vortexflow.co.za
Business Hours: Monday – Friday, 08:00 – 17:00 SAST
2. Acceptance of Terms
By accessing, browsing, or purchasing from this website, you acknowledge that you have read, understood, and agree to be bound by this Legal Notice, as well as our:
- Returns & Refund Policy
- Shipping Policy
- Privacy Policy
If you do not agree with any part of this Legal Notice, please discontinue use of this website immediately.
3. Governing Law
This website and all transactions conducted through it are governed by the laws of the Republic of South Africa, including but not limited to:
- Consumer Protection Act 68 of 2008 (CPA) — protecting your rights as a consumer
- Electronic Communications and Transactions Act 25 of 2002 (ECTA) — governing online transactions and electronic communications
- Protection of Personal Information Act 4 of 2013 (POPIA) — governing the collection and use of your personal information
- Companies Act 71 of 2008 — governing our business operations
Any disputes arising from the use of this website or any purchase made through it shall be subject to the jurisdiction of the South African courts.
4. Intellectual Property
All content on this website, including but not limited to the Vortex Flow™ brand name, logo, product images, product descriptions, graphics, text, and design elements, is the intellectual property of Vortex Flow™ and is protected under South African and international intellectual property laws.
You may not:
- Copy, reproduce, or distribute any content from this website without prior written permission from Vortex Flow™.
- Use the Vortex Flow™ brand name, logo, or any associated trademarks for commercial purposes without authorisation.
- Modify or create derivative works based on any content from this website.
Unauthorised use of our intellectual property may result in legal action.
5. Product Information & Accuracy
We make every effort to ensure that product descriptions, images, and pricing on our website are accurate and up to date. However:
- Product images are for illustrative purposes and may vary slightly from the actual product received.
- We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.
- Prices are displayed in South African Rand (ZAR) and are inclusive of VAT where applicable.
- We reserve the right to change product pricing at any time without notice. Price changes will not affect orders already confirmed and paid for.
6. Limitation of Liability
To the fullest extent permitted by South African law, Vortex Flow™ shall not be liable for:
- Any indirect, incidental, or consequential damages arising from the use or inability to use our products or website.
- Any loss of data, revenue, or profit resulting from the use of our website or products.
- Any damage to your vehicle, property, or surfaces resulting from misuse of our products or failure to follow product instructions.
- Any interruptions, errors, or delays in website functionality beyond our reasonable control.
This limitation does not affect your statutory rights under the Consumer Protection Act 68 of 2008.
7. Product Use & Disclaimer
Vortex Flow™ products are designed and intended for car detailing and cleaning purposes only. By purchasing and using our products, you agree that:
- You will read and follow all product instructions before use.
- You will use products only for their intended purpose.
- Vortex Flow™ is not responsible for any damage caused by improper use, storage, or application of our products.
- Results may vary depending on the condition of the vehicle, the products used in combination, and the application method.
8. Website Use & Prohibited Conduct
By using this website, you agree not to:
- Use the website for any unlawful or fraudulent purpose.
- Attempt to gain unauthorised access to any part of the website or its systems.
- Transmit any harmful, offensive, or disruptive content through the website.
- Use automated tools, bots, or scraping software to extract data from this website.
- Impersonate Vortex Flow™ or any of its representatives.
We reserve the right to suspend or restrict access to the website for any user who violates these terms.
9. Third-Party Links
Our website may contain links to third-party websites for your convenience. These links do not constitute an endorsement of those websites or their content. Vortex Flow™ is not responsible for the content, accuracy, or privacy practices of any third-party websites. You access third-party websites at your own risk.
10. Privacy & Personal Information (POPIA)
We are committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). We collect only the information necessary to process your order and provide our services. Your personal information will never be sold to third parties.
For full details on how we collect, store, and use your personal information, please refer to our Privacy Policy on our website.
11. Changes to This Legal Notice
Vortex Flow™ reserves the right to update or amend this Legal Notice at any time without prior notice. Any changes will be effective immediately upon posting to the website. It is your responsibility to review this Legal Notice periodically. Continued use of the website after any changes constitutes your acceptance of the updated terms.
12. Contact Us
For any legal enquiries or concerns regarding this notice, please contact us:
Email: support@vortexflow.co.za
Website: www.vortexflow.co.za
Business Hours: Monday – Friday, 08:00 – 17:00 SAST
Location: South Africa